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Service Process

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Center Service

Providing service immediately to customer in 55 centers across the country.

Customer
Visiting center
 
Repair (Within 30min)
Center Receipt of repair requests
→
Engineer
 
 
Input the results of handling
Yes-Line
↓
Call center (CTI, EDMS)
Happy Call
Customer

Onsite Service

Request for service
Customer Internet, 1588-1588
↓
Consultation, Receipt, happy call
CTI server Recording equipment, Operator, IVR/FAX
↓
Yes-Line
Status Control → Input Customer's requests and particulars of consultation → Electric data
Status Control → Information about repair result
↓
Assign, handling
Yes-Line
Smart Phone Result of handling
Call center
Checking on the degree of satisfaction of customers
Request of service
↓
Onsite service Offer fo information on customers, parts and quality.

Distribution/Delivery

Instant installation everywhere

Customers
D/O
→
Distribution
→
Transfer
↓
 
 
 
↓
Logistics Service Management
  ↓
FDC7, Werehouse
Real-time information
Data I/F
Transfer
↓
↓
Assigned tasks
Delivery, Complete
 
 
 
Delivery Service Management
Transmit SMS Customer / Sales man
Call Center CS Survey Happy Call By Internet / Phone
CS Commitment
Education / reward and penalty

Human resource
Development

The main purpose of human resource
development is to constantly create better
services based on the high quality of services
and expert technological know-how.

Course 1 Strategy

6sigma, Leader-ship, Enterprise
Culture, Ethical, Management

Course 2 Customer
Satisfaction

CS System, MOT(Moment of truth) &
Process Development
Call Center Education

Course 3 Improvement of
Technology

New Product Education, Multi-function
Education, Peripatetic Education
Distance Education

Training through
practical tasks

provide varied job experience
mentoring/coaching

Personal
development

helpful information on technical
know-how, language study