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컨텐츠 영역

컨텐츠 영역

Our ultimate goal is to be a CS top company by increasing the loyalty and satisfaction of our customers through Expeditious, Accurate and Kind services. We are optimizing the use of networks, expert engineers and high-tech systems.

Goal CS Top / Enlargement of customer Loyalty

Core competence
Expeditious Service

The day complete,
Visiting appointment

Accurate Service

Trouble shooting, Technical skills↑
(Recall zeroize)

Kind Service

Customer-oriented,
Customized service

Basic strategy
Promote service expert

Promoting CS mindset & technical innovation
Specialization of service technical skills
Standardization of service behavior & environment
Produce/distribute CS manual

High-tech System

Managing Call Center
Managing Cyber Center
Using Smart phone
IVR system

Evaluation System

Administer CS/QA committee
Customer satisfaction investigation
Conduct job assessments
Technology qualification system

Infra
Nationwide Network & Service expert