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Placing customer satisfaction first, Daewoo Elec Service became
the first
company to offer specialized service for home appliances and
electronics in 1998.
1967 Began Korea Electrical
Wire home appliance customer service
1983 Established Daewoo Electronic Home Appliance
Service
1985 Female service personnel are employed by
Daewoo Electronic for the first time in Korea
1990 Opened and operated on-site Job Training
Centers (6 major cities)
1992 Consolidation of IT (Daewoo Telecom)
customer service
1995 <Excellence in Customer Service>
certification (A/S mark) received
1996 <Presidential Award for Customer Protection>
received
1997 <100 Top Competitive Company for Customer
Satisfaction> received(MOCIE)
1998 Renamed Daewoo Electronics Service and
specialized to provide customer service/repair
<Presidential Award for
Disaster Relief Support> award received
1999 Expanded into IT business
2000 Expanded the high speed internet business
Opened a web site (www.dwe-service.com)
2001 New corporate mission statement and
announcement of second brand, Yes Service
First to provide home appliance
professional service program, ¡°e-Dr¡±.
2002 Opened nationwide call center
Ran ¡°Number One Service¡±
customer satisfaction campaign
<Excellence in Customer
Service> certification (A/S mark) received
Renamed <Daewoo Elec Service
Co., Ltd.>
<2005¡®Korea Customer
Satisfaction Award> received
2006 Renewed a web site (www.dwesvc.com) |
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